01Enquiry
22:40, and someone asks when the orthopaedic clinic opens
The message lands on WhatsApp and is answered in seconds, with clinic hours and the next available consultant, while the counter is closed.
Patient Response AI
Hospital CRM and Patient Response AI
The CRM your hospital runs on.
The AI that answers your patients.
Appointments, packages, admissions and panel questions answered in seconds. Anything clinical goes straight to your staff.
- Live in days
- Your existing WhatsApp number
- Clinical questions always routed to staff
NANurul AisyahTake Over
Hi, I'd like to book the executive screening for two people this Saturday morning.
AI · auto-replied in 4s
Thank you, Nurul. Here's your booking summary:
Package: Executive Screening ×2
Date: Sat 8 Aug 2026 · 8:30am arrival
Fasting from midnight, bring IC
Confirm both slots here (reminder sent Friday) →
Package: Executive Screening ×2
Date: Sat 8 Aug 2026 · 8:30am arrival
Fasting from midnight, bring IC
Confirm both slots here (reminder sent Friday) →
Type a message… (/shortcut for a template)Suggest↑ Send
MM
Meridian Medical Centre
online, replying instantly
Is Dr Lim's cardiology clinic open on Saturday?
Yes, Dr Lim consults Saturday 9am to 1pm. Next open slot is 10:20am, consultation from RM 180.
Book cardiology appointmentConfirm in chat, reminder sent the day beforeThe conversation becomes the record. Nobody types it in.
Every channel your patients already use, every payer you already bill
- channels arriving in one inbox
- 5
channels arriving in one inbox
- average reply, day or night
- 38s
average reply, day or night
- hospital service areas answered in full
- 5
hospital service areas answered in full
- coverage with no night shift
- 24/7
coverage with no night shift
One ecosystem, two products
The CRM and Patient Intelligence Platform remembers your patients. Patient Response AI answers them. Together they are the Patient Management System.
Product one
CRM and Patient Intelligence Platform
One inbox for every channel, with patient profiles, appointment stages, corporate pipelines and package revenue updating themselves as the AI works. Your team takes over any thread with one click.
- Every channel in one inbox
- Patient profiles built from every visit
- Lifecycle from enquiry to booked to seen
- Panel and corporate pipelines with live values
- Screening and follow-up recalls, drafted ahead of time
NANurul AisyahTake Over
Hi, I'd like to book the executive screening for two people this Saturday morning.
AI · auto-replied in 4s
Thank you, Nurul. Here's your booking summary:
Package: Executive Screening ×2
Date: Sat 8 Aug 2026 · 8:30am arrival
Fasting from midnight, bring IC
Confirm both slots here (reminder sent Friday) →
Package: Executive Screening ×2
Date: Sat 8 Aug 2026 · 8:30am arrival
Fasting from midnight, bring IC
Confirm both slots here (reminder sent Friday) →
Type a message… (/shortcut for a template)Suggest↑ Send
Both write to the same patient record
MM
Meridian Medical Centre · Patient AI
online
Today
How much is the executive health screening for women?10:14
Our Executive Screening (Female) is RM 1,280 and takes about three hours, fasting from midnight.10:14
Executive_Screening_Packages.pdf3 pages, 900 KB
10:15Type a message
Product two
Patient Response AI
It answers on WhatsApp, Facebook, Instagram, TikTok and email in seconds, giving clinic hours, consultant availability, package prices, admission requirements and directions — and handing anything clinical or urgent to your staff immediately.
Answers all five hospital service areas
The CRM and Patient Intelligence Platform
Connected to Patient Response AI, so every enquiry, appointment and panel detail lands in one place without anyone typing a thing.
WhatsAppAppointments and clinic hours
InstagramDMs on screening campaigns
TikTokComments and DMs
MessengerPage messages
EmailCorporate and insurer mail
One patient recordWritten as the conversation happens, by nobody
Every channel, one inbox
WhatsApp, Instagram, TikTok, Messenger and email land in a single queue. The AI answers the administrative questions on all of them, and your team takes over the moment a thread needs a person.
- Channel badges, unread counts and patient context inline
- AI auto-reply per conversation, with immediate escalation on anything clinical
- Lifecycle moves itself: new, enquiry, booked, seen
PPATIENT CRM
HomeInboxPatientsAppointmentsAccountsPackagesCalendarAnalyticsAI Agent Active
Auto-replying all channels
Chats58
NANurul Aisyah2hHi, I'd like to book a screening…
RKRavi Kumar5hDr Tan consults Tue and Thu, next…
CYChong Yew Ming16hSingle room is RM 420 a day, deposit…
SH3Siti Hajar21hBoleh, kad panel Etiqa diterima untuk…
NANurul AisyahTake Over
Hi, I'd like to book the executive screening for two people this Saturday morning.
AI · auto-replied in 4s
Thank you, Nurul. Here's your booking summary:
Package: Executive Screening ×2
Date: Sat 8 Aug 2026 · 8:30am arrival
Fasting from midnight, bring IC
Confirm both slots here (reminder sent Friday) →
Package: Executive Screening ×2
Date: Sat 8 Aug 2026 · 8:30am arrival
Fasting from midnight, bring IC
Confirm both slots here (reminder sent Friday) →
Type a message… (/shortcut for a template)Suggest↑ Send
Lifecycle stageNewEnquiryBookedSeenPatient profile
NANurul Aisyah2 pax, Sat 8 Aug
No clinical flags · admin thread
From first enquiry to a standing account
Every corporate screening contract and panel arrangement staged, valued and summarised from the conversation itself. A funnel with a live value at every stage, negotiation notes written from the thread rather than from memory, and aging alerts before a contract renewal slips.
P
DealsSearch patientsNANurul AisyahMeridian Medical Centre · this week
Deal
The whole hospital at a glance
Appointments this week, average response time and screening revenue, with every patient enquiry grouped by status, owner and value. This is the screen your morning huddle wants on the wall.
- Figures that move with the week, not a static readout
- Enquiries grouped by status, each with a named owner
- Owner avatars, so nothing falls between shifts
P
Patient Pipeline
Meridian Medical Centre · this week
AISLRJ
Appointments this week
412
↑ 9%
Avg response time
38s
↓ 11s
Screening revenue
RM 62.8k
↑ 18%
New Enquiries3 items
AYAmirah YusofExecutive screening · 2 paxAuto-repliedAIRM 2.6k
TKTan Kok WaiCorporate screening · 180 staffRate card sentSLRM 120k
PMPriya MenonMaternity package · enquiryLeadAIRM 9.8k
Confirmed2 items
HZHafiz ZulkifliOrthopaedic surgery · single roomAdmission confirmedSLRM 34k
MGMei Ling GohSix-month review · cardiologyRecall dueRJRM 320
Who reminds Mrs. Faridah her annual screening is due?
We do.
A screening missed by twelve months is a screening missed. The platform quietly tracks annual reviews, six-month follow-ups and post-operative check-ins, then drafts a plain, respectful message ahead of the date, ready for your team to send.
Upcoming patient datesReminder set
Aug19
Mrs Faridah Osman, annual screening
Executive Screening, Aug 2025 · Etiqa panel
Auto-message drafts 14 days before
Drafted by Patient AIGood morning Mrs Faridah. Your annual health screening is due this month. Shall I hold a Saturday morning slot for you at the Screening Centre?
Prospecting
NMNusantara Manufacturing
Annual staff screening · 180 pax
RM 120k
HVHarta Ventures Bhd
Executive screening · 40 pax
RM 28k
Negotiating
PMPMCare Sdn Bhd
Panel schedule review 2026
RM 76k
Signed
GEGreat Eastern
Outpatient panel · 2026 term
RM 210k
Corporate and panel accounts, from chat to signed
Factory screening programmes, insurer panel renewals, corporate wellness days. Every account enquiry the AI fields moves through a board your business development team actually keeps updated, because the updates happen on their behalf.
One patient, seven acts
The AI answers two of them. The CRM carries the other five.
02Booking
An appointment held, with what to bring
Slot, consultant, fasting instructions, referral letter and panel card requirements go out in the same thread — administrative detail only, never clinical guidance.
Patient Response AI
03Confirmed
The conversation becomes a record
Patient, clinic, consultant, payer and owner are written down the moment the appointment is confirmed. Nobody retypes anything into a spreadsheet.
CRM and Patient Intelligence
04Arrival
Registration starts from what you already know
Previous visits, panel or corporate cover, preferred language and outstanding paperwork surface on the profile before the patient reaches the counter.
CRM and Patient Intelligence
05Admission
Room, payer and paperwork on one profile
Room type, deposit, guarantee letter status and billing queries attach to the patient record instead of a thread only one person can see.
CRM and Patient Intelligence
06Discharge
The episode closes with everything intact
Final bill, payer settlement, report collection and next appointment stay on the record, so the next visit starts from what you already know.
CRM and Patient Intelligence
07Recall
The follow-up date comes back around
Annual screenings, six-month reviews and post-operative check-ins are tracked quietly, then drafted ahead of the date so a coordinator only has to press send.
CRM and Patient Intelligence
Every service area, answered like your best counter staff
Five areas of hospital administration, on WhatsApp, Facebook, Instagram, TikTok and email. From a single clinic appointment to a 400-employee screening contract, every patient gets a clear, accurate reply — and anything clinical reaches a qualified person, not a chatbot.
01Appointments and Specialist Clinics
Book the clinic while the counter is closed
A patient asks, and moments later they have clinic hours, the consultant's next open slot, the consultation fee and what to bring — in one uninterrupted thread.
- Consultant schedules, clinic hours and next available slots
- Booking, rescheduling and cancellation handled politely
- Fees, referral letters and documents explained before arrival
- Fewer no-shows, fewer calls to the counter
MM
Meridian Medical Centre · Patient AI
online
Today
Can I move my appointment with Dr Tan to next week?08:41
Of course. Dr Tan has Tuesday 11:00am or Thursday 3:20pm open. Which suits you?08:41
Thursday please.08:43
Appointment moved to Thu 3:20pmDr Tan, Level 4 Specialist Clinic. Reminder sent Wednesday.
appointmentmovedtothu3:20pm.stcomp.link
08:43Type a message
02Health Screening Packages
Package questions answered before they shop elsewhere
What is included, what it costs, how long it takes and when to fast — answered in the same minute, with the package sheet attached.
- Package contents, prices and duration quoted instantly
- Fasting and preparation instructions sent with the booking
- Package sheets and corporate rate cards attached in chat
- More screening slots filled, fewer half-answered enquiries
MM
Meridian Medical Centre · Patient AI
online
Today
What's included in the basic screening and how long does it take?12:26
The Essential Screening is RM 380 and takes about 90 minutes, with fasting from midnight. It covers blood profile, urine, chest X-ray and ECG.12:26
Essential Screening
Level 2 Screening Centre, weekdays 8am to 4pm.
12:27Can I book for Saturday morning?12:29
Type a message
03Admissions, Rooms and Billing
Room types and deposits, explained the first time
Room categories, daily rates, deposit amounts, admission documents and visiting hours, answered clearly so families arrive prepared instead of confused.
- Room types, daily rates and deposit requirements
- Admission checklists, visiting hours and directions
- Billing and estimate questions routed to the right desk
- Smoother admissions, fewer counter disputes
MM
Meridian Medical Centre · Patient AI
online
Today
My father is being admitted tomorrow. What's the deposit for a single room?19:05
A single room is RM 420 a day and the admission deposit is RM 3,000, or a guarantee letter if he is covered.19:05
Single room
Level 7, private bathroom and one attendant bed.
19:06Please bring his IC, referral letter and insurance card. Admissions counter opens at 8am, Level 1.19:06
Type a message
04Insurance, Panel and Corporate Accounts
Panel cover answered without a queue
Whether a card is on panel, what a guarantee letter needs, which corporate schemes are active and who to send the claim to — answered without anyone standing at a counter.
- Panel and insurer lists checked in the conversation
- Guarantee letter requirements and claim documents explained
- Corporate scheme enquiries routed into the accounts pipeline
- Guarantee letters started earlier, claims rejected less often
MM
Meridian Medical Centre · Patient AI
online
Today
Do you accept Great Eastern medical card for outpatient?15:12
Yes, we are on the Great Eastern panel for outpatient specialist consultation. Bring your card and IC to registration.15:12
For admission we would request a guarantee letter from your insurer at least 24 hours ahead. I can pass your details to our admissions team to start it.15:13
Type a message
05Follow-up Care and Recall
The reminder that actually reaches the patient
Follow-up appointments, report collection and annual recalls, sent ahead of the date on the channel the patient already reads. Results are released by your staff, never by the AI.
- Follow-up and annual recall reminders drafted ahead of the date
- Report and results collection arranged with the records desk
- Any question about findings handed to a qualified staff member
- Follow-up attendance up, recalls no longer forgotten
MM
Meridian Medical Centre · Patient AI
online
Today
Is my medical report ready to collect?11:48
Your report is ready at the Medical Records counter, Level 1, weekdays 9am to 5pm. Please bring your IC.11:48
Can you tell me what the results mean?11:50
That has to come from your doctor. I have passed this to the clinic team and Dr Chan's nurse will call you today to arrange a review.11:50
Type a message
Every patient, one conversation
Wherever a patient reaches out, they get one clear, instant reply with the right hours, the right price and the right paperwork. Every detail is remembered, so nothing slips between shifts and nothing clinical is ever left to a machine.
Patients message in
- WhatsAppThe number you already print
- InstagramDMs on screening campaigns
- MessengerYour Facebook page inbox
- TikTokComments and DMs from a health clip
- EmailCorporates, insurers, records requests
Patient Response AI
Patient Response AI sends out
- An instant replyIn seconds, in the patient's own language
- The next open slotConsultant, clinic and time, quoted accurately
- A package priceWhat it includes, what it costs, how to prepare
- A package sheetAttached in the same thread, not promised by email
- A handover to staffImmediately, for anything clinical or urgent
- A CRM recordWritten as it happens, by nobody
Everything under one roof
Four surfaces run the hospital. Three of them are the CRM, and this is what each one is for.
Three of the fourCRM and Patient Intelligence Platform
01Omnichannel inbox
Five channels arriving in one queue
- WhatsApp, Instagram, TikTok, Messenger and email in a single inbox
- Channel badges, unread counts and patient context inline
- AI auto-reply per conversation, with instant escalation to staff
- Visits, appointments, payer and preferred language on the profile beside it
NANurul AisyahTake Over
Hi, I'd like to book the executive screening for two people this Saturday morning.
AI · auto-replied in 4s
Thank you, Nurul. Here's your booking summary:
Package: Executive Screening ×2
Date: Sat 8 Aug 2026 · 8:30am arrival
Fasting from midnight, bring IC
Confirm both slots here (reminder sent Friday) →
Package: Executive Screening ×2
Date: Sat 8 Aug 2026 · 8:30am arrival
Fasting from midnight, bring IC
Confirm both slots here (reminder sent Friday) →
Type a message… (/shortcut for a template)Suggest↑ Send
02Corporate and panel accounts
Screening contracts and panel renewals that stay updated
- Every stage carries a live value, written from the conversation
- Renewal and aging alerts before a panel agreement lapses
- Accounts held as accounts, so history outlives the coordinator
- Open pipeline and signed contract value one glance away
EnquiryOpened the moment the AI fields a corporate screening or panel question.
Proposal sentRate card and scope drafted from the conversation, attached in the same thread.
Site visitBooked into the business development calendar, with the thread attached to the account.
AgreementValue and term recorded against the company, not against a person who may leave.
ActiveHanded to operations with the full history of what was agreed.
RenewalThe account reopens on its own cycle: annual screening rounds, panel reviews.
03Follow-up and continuity
The reason a patient comes back to you for the next episode
- Annual screenings and six-month reviews tracked quietly
- A plain, respectful reminder drafted ahead of the date
- Prompts for patients who missed a follow-up appointment
- Every contact recorded, so nobody is messaged twice
Upcoming patient datesReminder set
Aug19
Mrs Faridah Osman, annual screening
Executive Screening, Aug 2025 · Etiqa panel
Auto-message drafts 14 days before
Drafted by Patient AIGood morning Mrs Faridah. Your annual health screening is due this month. Shall I hold a Saturday morning slot for you at the Screening Centre?
The fourthPatient Response AI
The part that never sleeps
- Answers in seconds on all five channels, in your hospital's voice
- Handles appointments, packages, admissions, panel cover, directions and reminders
- Never triages, diagnoses or gives clinical advice, by design
- Routes anything clinical to qualified staff and genuine emergencies to emergency services
MM
Meridian Medical Centre · Patient AI
online
Today
What time does the physiotherapy department close today?16:20
Physiotherapy is open until 6pm today, Level 3. Last session slot is 5:15pm.16:20
Type a message
Three of the four are the CRM. That ratio is the product.
The old way costs you appointments
Every unanswered message is an appointment booked somewhere else. This is the difference on day one.
TodayWith the Patient Management System
An enquiry at 10pm about clinic hours goes unanswered until morning.
It is answered in seconds, in the patient's own language, at any hour.
A corporate screening quote takes a week of email back-and-forth.
The rate card lands in the same chat, in the same minute.
The counter answers the same twenty questions about deposits and panel cover every day.
The routine questions answer themselves, so your team only sees what needs a person.
A six-month follow-up is missed because nobody was tracking the date.
The recall is tracked and the message drafted ahead of time, ready to send.
Patients ask us about clinic hours and screening prices at midnight, and by morning the appointments are already in the system. Anything clinical still reaches a nurse, which is the only way we would have agreed to it.
−65%
routine questions reaching the front counter
3×
faster corporate screening quotes
100%
of conversations logged to the CRM
Targets the system is built to hit, not results measured at a named hospital.
Four steps to a hospital that always replies
Live in days, not months. No new hardware, no new apps for your counter team to learn.
01
Connect your number
We plug the AI into your hospital's existing WhatsApp number. Nothing changes for your patients.
02
We train it on your hospital
Clinic hours, consultant schedules, packages, room rates, panel lists and policies. Administrative facts only.
03
We set the escalation rules with you
You define what is clinical, what is urgent and who receives it. The AI hands those threads over immediately, every time.
04
Your team handles what needs a person
Staff step in where judgement is required, with the full conversation already in front of them.
Everything a hospital director asks before saying yes
The details every operator wants nailed down before they trust a new voice with their patients.
No, and it is built so it cannot. It handles scheduling, clinic hours, package prices, admissions paperwork, panel and insurance questions, directions and reminders. Any message that touches symptoms, medication, results or treatment is handed to your qualified staff immediately, with the full thread in context.
Give every patient a clear answer, at any hour.
Message us on WhatsApp and experience exactly what your patients will: the CRM and the AI, live, on your own phone. No slides, no sign-up.
or message us directly: +60 11-2916 0777