ST Comp Holdings
ST Comp Holdings
SRM
E-Commerce · SRM

Your courier's failure rate is your refund rate.

Couriers, 3PLs and dropship vendors sit between you and the customer, and their performance arrives as your reviews. Measure it where it happens.

See the expiry wallPick your industry
Supplier scoreRolling 90 days
76

At risk

Two documents expiring and price drifting above contract.

  • On-time, in-full82
  • Quality rejections91
  • Price against contract68
  • Documents current60

The board your procurement team opens on Monday.

Couriers, 3PLs and dropship vendors measured on the numbers your customers actually feel.

Logistics and vendor scorecardRolling 30 days · Live
PartnerLane or rangeStatusSuccess rateNext action
Courier · nationalPeninsularPreferred97%Nothing due
Courier · eastSabah, SarawakAt risk79%Lane re-tendered
3PL fulfilmentKL warehouseApproved99%Nothing due
Dropship · electronics12 SKUsWatch88%Lead time slipping
Packaging supplierConsumablesApproved96%Nothing due
Courier · same dayKlang ValleyOnboarding—Trial lane running

Nothing expires without warning.

Insurance, licences, permits and certifications are what make a supplier legal to buy from. Held as documents in a drawer they lapse quietly, and the first anyone knows is an audit finding or an uninsured contractor on your site.

  • Public liability insuranceCleaning contractor11 days
  • Food safety certificationSeafood wholesaler24 days
  • Wholesale licenceGenerics distributor46 days
  • Lift operating permitLift and escalator88 days
  • Workmen's compensationM&E subcontractor121 days
  • Device registrationCardiac devices164 days

A supplier whose document lapses stops being approved for the categories it covers, and orders to them are blocked rather than merely flagged.

How a supplier earns the next order.

Four steps and a loop, in this industry's terms. What is measured in step three is what the renewal is negotiated on.

  1. 1

    Onboard on terms

    Cost prices, MOQ, lead time and service levels are agreed and recorded before the first order is raised.

  2. 2

    Measure the lane

    Courier performance is scored per lane, because a courier excellent in the Klang Valley may be poor in East Malaysia.

  3. 3

    Feed it back to planning

    Measured lead times replace quoted ones in replenishment, which is what stops the planned stockout.

  4. 4

    Review on the numbers

    Quarterly reviews open with delivery success, defect rate and cost per parcel rather than with a relationship update.

What e-commerce procurement runs.

Couriers, 3PLs and dropship vendors measured on the numbers your customers actually feel.

  • Courier scorecard

    Delivery success, first-attempt rate, damage, loss and cost per parcel measured per courier and per lane.

  • 3PL fulfilment SLA

    Pick accuracy, dispatch cut-off compliance and inventory accuracy measured against the fulfilment contract.

  • Dropship vendor control

    Lead time, acceptance rate and defect rate per vendor, so a vendor who cancels orders stops receiving them.

  • Supplier terms

    Cost prices, rebates, MOQs and payment terms enforced at purchase order and checked at receipt.

  • Lead time reality

    Actual lead times measured per supplier rather than quoted, because replenishment planned on quoted times runs out.

  • Cost to serve

    Freight, packaging, handling and courier cost assembled per order profile, so channel profitability is real.

first-attempt delivery, best lane
97%

first-attempt delivery, best lane

cost per parcel after re-tender
−23%

cost per parcel after re-tender

replenishment on quoted lead times
0

replenishment on quoted lead times

Targets the system is built to hit, not results measured at a named client.

The same SRM, built for the other five.

Each build scores what that industry actually buys, and holds the documents that industry is inspected on.

The rest of the platform, for e-commerce.

Three products on one data model and one vertical taxonomy. The industry you picked here is the industry you get there.

CRMEvery enquiry answered in seconds and written to a customer record.CRM for E-Commerce
ERPStock, purchasing, costing and a month-end close that finishes.ERP for E-Commerce

E-Commerce SRM, answered.

The questions this industry's procurement team asks before anyone signs anything.

Because a courier that is excellent in the Klang Valley can be poor into East Malaysia, and a single national score hides exactly the failure your customers are reviewing you for.

See it running on e-commerce suppliers.

Tell us who you buy from and what goes wrong when they let you down. We will show you the build that fits, with your own supply base in front of you.

Talk it throughStart a project