01Enquiry
22:40, and someone asks whether you have it in stock
The message lands on WhatsApp and is answered in seconds, with live stock across branches, while the shutters are down.
Pharmacy Response AI
Pharmacy CRM and Pharmacy Response AI
The CRM your pharmacy group runs on.
The AI that answers your customers.
Stock checks, refill dates, prices and appointments answered in seconds. Anything clinical goes straight to a pharmacist.
- Live in days
- Your existing WhatsApp number
- Pharmacist stays in control
DVDevi RamasamyTake Over
Hi, is my monthly repeat ready? Bangsar branch, name is Devi.
AI · auto-replied in 4s
Thank you, Devi. Here's your collection summary:
Branch: Bangsar · ready from 2:00pm
Supply: 1 month · RM 48.90
Delivery available today, 6-8pm
Confirm delivery for this evening →
Branch: Bangsar · ready from 2:00pm
Supply: 1 month · RM 48.90
Delivery available today, 6-8pm
Confirm delivery for this evening →
Type a message… (/shortcut for a template)Suggest↑ Send
WC
WellCare Pharmacy
online, replying instantly
Do you have Panadol Actifast at the Bangsar branch?
Yes, Bangsar has it in stock at RM 12.90 for the 20-tablet pack. Shall I set one aside for you?
Reserve at BangsarHeld for 24 hours, pay at the counterThe conversation becomes the record. Nobody types it in.
Every channel your customers already use, every platform you already sell and deliver on
- channels arriving in one inbox
- 5
channels arriving in one inbox
- average reply, day or night
- 38s
average reply, day or night
- pharmacy service areas answered in full
- 5
pharmacy service areas answered in full
- coverage with no night shift
- 24/7
coverage with no night shift
One ecosystem, two products
The CRM and Patient Care Platform remembers your customers. Pharmacy Response AI answers them. Together they are the Pharmacy Management System.
Product one
CRM and Patient Care Platform
One inbox for every channel, with customer profiles, refill cycles, care programmes, corporate accounts and revenue updating themselves as the AI works. Your pharmacist takes over any thread with one click.
- Every channel in one inbox
- Customer profiles enriched from every visit
- Lifecycle from enquiry to dispensed to repeat
- Corporate and retail pipelines with live values
- Refill and programme reminders, drafted
DVDevi RamasamyTake Over
Hi, is my monthly repeat ready? Bangsar branch, name is Devi.
AI · auto-replied in 4s
Thank you, Devi. Here's your collection summary:
Branch: Bangsar · ready from 2:00pm
Supply: 1 month · RM 48.90
Delivery available today, 6-8pm
Confirm delivery for this evening →
Branch: Bangsar · ready from 2:00pm
Supply: 1 month · RM 48.90
Delivery available today, 6-8pm
Confirm delivery for this evening →
Type a message… (/shortcut for a template)Suggest↑ Send
Both write to the same customer record
WC
WellCare Pharmacy · Pharmacy AI
online
Today
Is my usual metformin refill ready to collect?10:14
Your repeat supply is ready at Bangsar from 2pm today, RM 48.90 for the month. Collection or delivery?10:14
Delivery please. Also, can I take it with my new tablets?10:15
Delivery booked for this evening. On combining medicines I'll pass you to our pharmacist, Ain — she's on the counter now.10:15
Type a message
Product two
Pharmacy Response AI
It answers on WhatsApp, Facebook, Instagram, TikTok and email in seconds, confirming stock across branches, quoting prices and generic equivalents, booking consultations and arranging delivery, in your pharmacy's own voice, around the clock. Clinical questions go to a licensed pharmacist.
Answers all five pharmacy service areas
The CRM and Patient Care Platform
Connected to Pharmacy Response AI, so every enquiry, refill date and delivery lands in one place without anyone typing a thing.
WhatsAppStock, refill and price enquiries
InstagramDMs on wellness and supplements
TikTokComments and DMs
MessengerPage messages
EmailClinic, corporate and panel mail
One customer recordWritten as the conversation happens, by nobody
Every channel, one inbox
WhatsApp, Instagram, TikTok, Messenger and email land in a single queue. The AI auto-replies on all of them, and your pharmacist takes over any thread with one click.
- Channel badges, unread counts and customer context inline
- AI auto-reply per conversation, pharmacist takeover at any moment
- Lifecycle moves itself: new, enquiry, dispensed, repeat
PPHARMA CRM
HomeInboxCustomersRefillsAccountsDeliveriesCalendarAnalyticsAI Agent Active
Auto-replying all channels
Chats58
DVDevi Ramasamy2hIs my repeat ready to collect?…
AHAhmad Faizal5hCetirizine 10mg is RM 18.50 for…
CL2Chee Ling Tan9hSaturday flu jab slots are open…
NS4Nurul Syafiqah1dBoleh, kami hantar ke Cheras petang…
DVDevi RamasamyTake Over
Hi, is my monthly repeat ready? Bangsar branch, name is Devi.
AI · auto-replied in 4s
Thank you, Devi. Here's your collection summary:
Branch: Bangsar · ready from 2:00pm
Supply: 1 month · RM 48.90
Delivery available today, 6-8pm
Confirm delivery for this evening →
Branch: Bangsar · ready from 2:00pm
Supply: 1 month · RM 48.90
Delivery available today, 6-8pm
Confirm delivery for this evening →
Type a message… (/shortcut for a template)Suggest↑ Send
Lifecycle stageNewEnquiryDispensedRepeatCustomer profile
DVDevi RamasamyChronic care · refill due 12 Mar
Pharmacist review due this month
From first enquiry to repeat customer
Every clinic supply and corporate health account staged, valued and summarised from the conversation itself. A deal funnel with a live value at every stage, negotiation summaries written from the thread rather than from memory, and aging alerts before a tender goes cold.
P
DealsSearch customersDVDevi RamasamyWellCare Pharmacy · this week
Deal
The whole group at a glance
Refills due this week, average response time and delivery orders, with every customer grouped by status, owner and value. This is the screen your morning branch huddle wants on the wall.
- Figures that move with the week, not a static readout
- Customers grouped by enquiry status, each with an owner
- Owner avatars, so nothing falls between branch shifts
P
Customer Pipeline
WellCare Pharmacy · this week
AISLRJ
Refills due this week
214
↑ 9%
Avg response time
38s
↓ 11s
Delivery orders
RM 12k
↑ 18%
New Enquiries3 items
AFAhmad FaizalGeneric antihistamine · priceAuto-repliedAIRM 18.50
KMKlinik Mesra PJClinic supply · monthly orderQuote sentSLRM 24k
CTChee Ling TanFlu vaccination · 2 paxLeadAIRM 150
Confirmed2 items
NSNurul SyafiqahChronic care · deliveryDelivery bookedRJRM 132.40
DRDevi RamasamyDiabetes programme · refillFollow-up dueANRM 48.90
Who reminds Mrs. Devi her diabetes supply runs out on Thursday?
We do.
Adherence is the whole game in chronic care. The platform quietly tracks refill cycles, programme reviews and screening intervals, then drafts a warm, personal reminder days ahead, ready for a pharmacist to approve and send with one tap.
Upcoming customer datesReminder set
Mar12
Mrs. Devi, diabetes supply runs out
Bangsar · monthly repeat since Feb 2025 · RM 48.90
Auto-message drafts 5 days before
Drafted by Pharmacy AI, pharmacist approvesHello Mrs. Devi, your monthly supply runs out around 12 March. Shall we prepare it for collection at Bangsar, or deliver it to you the day before?
Prospecting
TATechAsia Sdn Bhd
Corporate screening day · 180 staff
RM 17k
MGMediGroup KL
Panel claims · outpatient scripts
RM 8k
Negotiating
KMKlinik Mesra PJ
Monthly dispensary supply
RM 24k
Won
SDSeri Damai Aged Care
Resident supply · 12 months
RM 96k
Corporate accounts, from chat to closed
Clinic supply, corporate health screening, aged-care homes and panel accounts. Every account enquiry the AI fields moves through a board your business team actually keeps updated, because the updates happen on their behalf.
One course of care, seven acts
The AI answers two of them. The CRM carries the other five.
02Quote
Price, pack size and the generic equivalent, without waking anyone
Brand and generic prices, pack sizes, delivery options and a reservation link go out in the same thread. Anything clinical is handed to a pharmacist.
Pharmacy Response AI
03Dispensed
The conversation becomes a record
Customer, item, branch, value and owner are written down the moment the sale is dispensed. Nobody retypes anything into a spreadsheet.
CRM and Patient Care
04Counselling
The pharmacist starts with the full picture
Past purchases, allergies flagged at the counter, programme enrolment and previous counselling notes surface on the profile before the conversation begins.
CRM and Patient Care
05Adherence
The days between visits are counted for you
Supply length, programme reviews and screening intervals sit on the same profile instead of a thread only one branch can see.
CRM and Patient Care
06Refill due
The reminder goes out before the last tablet
A drafted message lands with the pharmacist days ahead of the run-out date, so approving and sending takes a second.
CRM and Patient Care
07Repeat
The cycle comes back around
Annual boosters, screening anniversaries and chronic-care reviews are tracked quietly, then reopened on their own schedule.
CRM and Patient Care
Every counter, answered like your best staff
Five pharmacy service areas, on WhatsApp, Facebook, Instagram, TikTok and email. From a single paracetamol price to a corporate screening day, every customer gets a warm, accurate reply — and every clinical question reaches a licensed pharmacist.
01Prescriptions and Refills
Refills ready before the run-out date
Customers ask about a repeat and get collection timing, price and delivery options in one thread, with the pharmacist's final check unchanged.
- Repeat status, collection window and price confirmed instantly
- Refill reminders drafted days before supply runs out
- Prescription verification and dispensing stay with the pharmacist
- Fewer missed refills, steadier monthly revenue
WC
WellCare Pharmacy · Pharmacy AI
online
Today
Is my repeat ready? Name is Devi, Bangsar branch.09:04
Ready for collection from 2pm today, RM 48.90 for the month's supply. Would you like it delivered instead?09:04
Deliver please. And should I change how I take it?09:06
Delivery booked for 6-8pm. Any change to how you take it has to come from our pharmacist — connecting you to Ain now.09:06
Type a message
02Stock, Pricing and Generics
Stock answered across every branch
Live availability across branches, pack sizes, prices and the registered generic equivalent, so nobody drives across town to find an empty shelf.
- Live stock across every branch, with a hold-at-counter option
- Brand and generic prices quoted with pack sizes
- Out-of-stock items offered as a reserve or a branch transfer
- Fewer wasted trips, more walk-ins that convert
WC
WellCare Pharmacy · Pharmacy AI
online
Today
Do you carry the generic version of Zyrtec? How much?16:22
Yes, cetirizine 10mg, 30 tablets at RM 18.50 versus RM 42.00 for the brand. Bangsar and Cheras have it in stock.16:22
Cetirizine 10mg · 30s
In stock at Bangsar and Cheras.
16:23Hold one at Bangsar please.16:24
Type a message
03Pharmacist Consultations
Clinical questions reach a pharmacist, fast
The AI never advises on doses, interactions or symptoms. It books the consultation, gathers the administrative details and hands the thread to a licensed pharmacist with the history attached.
- Interaction, dosage and symptom questions escalated on sight
- Consultation slots booked into the pharmacist's calendar
- Full thread and purchase history attached before handover
- Clinical time spent on clinical work, not on logistics
WC
WellCare Pharmacy · Pharmacy AI
online
Today
Can I take my blood pressure medicine with this cough syrup?20:11
That one is for our pharmacist. Farah is on duty until 10pm and can call you, or you can drop by the consultation room.20:11
A call works, thanks.20:12
Booked for 20:30. Farah has your purchase history open, so you won't need to repeat anything.20:12
Type a message
04Vaccinations and Health Screening
Appointments filled without a phone queue
Influenza and travel vaccinations, cholesterol and blood-sugar screening. Eligibility questions, fees, slots and what to bring, answered and booked in the chat.
- Slots, fees and what to bring confirmed in seconds
- Reminders the day before, with reschedule in one reply
- Suitability and consent handled by the pharmacist on the day
- Screening bays booked out weeks ahead
WC
WellCare Pharmacy · Pharmacy AI
online
Today
Do you do flu jabs on weekends? How much?13:38
We do, Saturdays 10am to 4pm at Bangsar, RM 75 including the pharmacist's assessment.13:38
Book a vaccination slotSat 14 Mar · 11:20am · Bangsar
bookavaccinationslot.stcomp.link
13:39Booked. Anything I need to bring?13:41
Type a message
05Delivery and Chronic Care Programmes
Chronic care that keeps its own calendar
Same-day delivery windows, tracking and programme enrolment for diabetes and hypertension, with review dates and refill cycles tracked on the profile.
- Same-day delivery windows and rider tracking in the thread
- Diabetes and hypertension programme enrolment and review dates
- Care-plan changes always confirmed by the pharmacist
- Adherence you can see, and revenue that repeats
WC
WellCare Pharmacy · Pharmacy AI
online
Today
Can you deliver my mother's monthly supply to Cheras today?11:07
Yes, we have a 4-6pm window today. Her supply is RM 132.40 for the month, delivery is free above RM 100.11:07
Delivery · 4-6pm
Cheras, rider details sent on dispatch.
11:08Type a message
Every customer, one conversation
Wherever a customer reaches out, they get one clear, instant reply with the right price, the right branch and a booking or delivery link. Every detail is remembered, so nothing slips between branches and no clinical question goes unanswered.
Customers message in
- WhatsAppThe number you already print
- InstagramDMs and story replies
- MessengerYour Facebook page inbox
- TikTokComments and DMs from a viral clip
- EmailClinics, corporates, panel administrators
Pharmacy Response AI
Pharmacy Response AI sends out
- An instant replyIn seconds, in the customer's own language
- Live stockAcross every branch, with a hold at the counter
- The right priceBrand and registered generic, pack size included
- An appointmentVaccination, screening or a pharmacist consultation
- A delivery windowBooked in the thread, tracked in the thread
- A pharmacistThe moment the question stops being administrative
Everything under one roof
Four surfaces run the pharmacy group. Three of them are the CRM, and this is what each one is for.
Three of the fourCRM and Patient Care Platform
01Omnichannel inbox
Five channels arriving in one queue
- WhatsApp, Instagram, TikTok, Messenger and email in a single inbox
- Channel badges, unread counts and customer context inline
- AI auto-reply per conversation, with one-click pharmacist takeover
- Purchases, programme enrolment and counselling notes on the profile beside it
DVDevi RamasamyTake Over
Hi, is my monthly repeat ready? Bangsar branch, name is Devi.
AI · auto-replied in 4s
Thank you, Devi. Here's your collection summary:
Branch: Bangsar · ready from 2:00pm
Supply: 1 month · RM 48.90
Delivery available today, 6-8pm
Confirm delivery for this evening →
Branch: Bangsar · ready from 2:00pm
Supply: 1 month · RM 48.90
Delivery available today, 6-8pm
Confirm delivery for this evening →
Type a message… (/shortcut for a template)Suggest↑ Send
02Accounts and supply
Clinic, corporate and aged-care accounts that stay updated
- Every stage carries a live value, written from the conversation
- Aging alerts before a supply tender goes cold
- Panel and insurance accounts held as accounts, so claim history outlives the rep
- Open pipeline and won revenue one glance away
EnquiryOpened the moment the AI fields a clinic, corporate or aged-care question.
Quotation sentDrafted from the conversation itself, attached in the same thread.
Site visitBooked into the business team's calendar, with the thread attached to the account.
Trial supplyValue and dates recorded against the organisation, not against a person who may leave.
ContractedHanded to dispensary operations with the full history of what was agreed.
RepeatThe account reopens on its own cycle: monthly supply runs, annual screening days.
03Adherence and lifecycle
The reason a customer refills with you and not the shop next door
- Refill cycles, programme reviews and screening intervals tracked quietly
- A warm, personal reminder drafted days ahead for a pharmacist to approve
- Win-back prompts for chronic-care customers who have gone quiet
- Every reminder recorded, so it is never sent twice
Upcoming customer datesReminder set
Mar12
Mrs. Devi, diabetes supply runs out
Bangsar · monthly repeat since Feb 2025 · RM 48.90
Auto-message drafts 5 days before
Drafted by Pharmacy AI, pharmacist approvesHello Mrs. Devi, your monthly supply runs out around 12 March. Shall we prepare it for collection at Bangsar, or deliver it to you the day before?
The fourthPharmacy Response AI
The part that never sleeps
- Answers in seconds on all five channels, in your pharmacy's voice
- Confirms stock across branches, quotes brand and generic prices, books deliveries
- Handles refills, stock and pricing, appointments, delivery and programme admin
- Never advises on doses, interactions or symptoms — those go to a licensed pharmacist
WC
WellCare Pharmacy · Pharmacy AI
online
Today
What time does the Cheras branch close tonight?19:24
Cheras is open until 10pm, and the pharmacist is on duty the whole time.19:24
Type a message
Three of the four are the CRM. That ratio is the product.
The old way costs you refills
Every unanswered message is a customer buying it somewhere else. This is the difference on day one.
TodayWith the Pharmacy Management System
A stock question at 10pm goes unanswered, so the customer orders it from a marketplace.
It is answered in seconds, with live stock at the nearest branch and a hold at the counter.
The counter phone rings all day with price and opening-hours questions.
The routine questions answer themselves, so the pharmacist is free for the ones that need a pharmacist.
A chronic-care customer runs out on a Thursday and simply stops taking it.
A reminder is drafted days ahead, approved by the pharmacist and sent with one tap.
Corporate screening enquiries sit in an inbox until the tender closes.
Every account enquiry lands in a staged pipeline with a value and an owner from the first message.
Customers message us after closing about stock and refills, and by morning the collections and deliveries are already scheduled. My pharmacists spend their day on counselling instead of the phone.
−65%
routine questions reaching the counter phone
3×
faster corporate and clinic supply quotes
100%
of conversations logged to the CRM
Targets the system is built to hit, not results measured at a named pharmacy group.
Four steps to a pharmacy that always replies
Live in days, not months. No new hardware, no new apps for your branch teams to learn.
01
Connect your number
We plug the AI into your pharmacy's existing WhatsApp number. Nothing changes for your customers.
02
We train it on your group
Branches, opening hours, stock feed, price lists, generics, services and fees. The AI learns your catalogue, not a generic one.
03
AI answers, quotes and books
Stock, prices, appointments and deliveries handled in seconds, every conversation logged to your Pharma CRM.
04
Your pharmacist takes the clinical work
Anything about doses, interactions or symptoms escalates immediately, with the full thread already in context.
Everything a pharmacy owner asks before saying yes
The details every operator wants nailed down before they trust a new voice with their customers.
No, and it is built so that it cannot. It handles logistics only: stock, prices, generics, opening hours, appointments, delivery, refill timing and claims. Any question about a dose, an interaction, a symptom or the suitability of a medicine is escalated to a licensed pharmacist, with the full conversation attached.
Answer every customer, and free your pharmacists for the questions that need them.
Message us on WhatsApp and experience exactly what your customers will: the CRM and the AI, live, on your own phone. No slides, no sign-up.
or message us directly: +60 11-2916 0777