The supplier who let you down in July should not win the December contract.
Every delivery, short, rejection and price variance recorded against the supplier who caused it — so the contract conversation happens with evidence rather than with impressions.
At risk
Two documents expiring and price drifting above contract.
- On-time, in-full82
- Quality rejections91
- Price against contract68
- Documents current60
The board your procurement team opens on Monday.
Food suppliers scored on delivery and quality, with the food-safety certificates that keep them approved.
| Supplier | Category | Status | On-time in-full | Next action |
|---|---|---|---|---|
| Seafood wholesaler | Fresh · daily | Preferred | 97% | Nothing due |
| Meat and poultry | Fresh · daily | At risk | 76% | Review meeting set |
| Dry goods distributor | Ambient | Approved | 95% | Nothing due |
| Beverage supplier | Bar · weekly | Watch | 88% | Cert expires in 21d |
| Linen and laundry | Services | Approved | 99% | Nothing due |
| Bakery, new | Fresh · daily | Onboarding | — | HACCP doc pending |
Nothing expires without warning.
Insurance, licences, permits and certifications are what make a supplier legal to buy from. Held as documents in a drawer they lapse quietly, and the first anyone knows is an audit finding or an uninsured contractor on your site.
- Public liability insuranceCleaning contractor11 days
- Food safety certificationSeafood wholesaler24 days
- Wholesale licenceGenerics distributor46 days
- Lift operating permitLift and escalator88 days
- Workmen's compensationM&E subcontractor121 days
- Device registrationCardiac devices164 days
A supplier whose document lapses stops being approved for the categories it covers, and orders to them are blocked rather than merely flagged.
How a supplier earns the next order.
Four steps and a loop, in this industry's terms. What is measured in step three is what the renewal is negotiated on.
- 1
Approve the supplier
Categories, terms and certificates are checked before a supplier can receive an order at all.
- 2
Order at contract price
The purchase order carries the agreed rate, so the invoice has nothing to argue with.
- 3
Score the delivery
On-time, in-full and any rejection is recorded at receipt, by the person who received it.
- 4
Renew on the record
The renewal conversation opens with twelve months of measured performance instead of a recollection.
What hotel procurement runs.
Food suppliers scored on delivery and quality, with the food-safety certificates that keep them approved.
Approved supplier list
Who is permitted to receive a purchase order, for which categories, and on what terms — enforced at the point of ordering rather than remembered.
Contract rate enforcement
Agreed prices checked at goods receipt, so the quiet mid-contract price rise is caught at the back door.
Delivery and quality scoring
On-time, in-full and quality rejections recorded per delivery and rolled into a score that means something at renewal.
Certificate expiry
Food safety, halal, HACCP and licence documents held with their dates, and a supplier whose certificate lapses stops being approved.
Banquet peak planning
The function calendar shared with the suppliers who have to meet it, so a 900-cover weekend is not a surprise delivery.
Consolidated spend
What the property spends per supplier and per category across every outlet, which is the only number that wins a negotiation.
- on-time, in-full across food suppliers
- 94%
on-time, in-full across food suppliers
- orders to a supplier with a lapsed certificate
- 0
orders to a supplier with a lapsed certificate
- recovered on renegotiation, on evidence
- 7%
recovered on renegotiation, on evidence
Targets the system is built to hit, not results measured at a named client.
The same SRM, built for the other five.
Each build scores what that industry actually buys, and holds the documents that industry is inspected on.
HotelViewingRooms, F&B, banqueting and groups
You are here
Shopping MallTenants, leasing, events and facilities
Open Shopping Mall
PharmacyDispensing, stock, batches and expiry
Open Pharmacy
HospitalWards, consumables, theatre and pharmacy
Open Hospital
E-CommerceCatalogue, warehouse, returns and fulfilment
Open E-Commerce
PropertyProjects, contractors, units and tenancy
Open Property
The rest of the platform, for hotel.
Three products on one data model and one vertical taxonomy. The industry you picked here is the industry you get there.
Hotel SRM, answered.
The questions this industry's procurement team asks before anyone signs anything.
On what was measured at receipt: on-time, in-full, quality rejections and price variance against the contract. It is the record the receiving team already creates, rolled up rather than re-collected.
See it running on hotel suppliers.
Tell us who you buy from and what goes wrong when they let you down. We will show you the build that fits, with your own supply base in front of you.