All quotations provided are valid for 30 days unless otherwise stated. A quotation does not constitute an offer or acceptance—it is an invitation to treat. A contract is formed only when both parties have executed a formal written agreement or project contract.

Project scope, timeline, and deliverables are detailed in the signed contract. Any changes to scope must be requested in writing and will incur additional costs or timeline adjustments.

Payment Schedule: Payment is typically due according to project milestones as specified in the project agreement. A 50% deposit may be required to commence work.

Late Payment: If payment is not received by the due date, the Company reserves the right to suspend services, charge a late fee of 1.5% per month (or the maximum permitted by law), and pursue legal action for recovery.

Currency and Fees: All prices are quoted in the currency specified and are exclusive of Service Tax (SST) and any other applicable taxes, which will be added to your invoice.

Timelines provided are estimates and are contingent upon timely provision of information, approvals, and resources by the Client. The Company is not liable for delays caused by Client non-responsiveness, scope changes, or external factors beyond its control.

The Company uses commercially reasonable efforts to meet agreed deadlines but does not guarantee specific delivery dates unless expressly stated in a written Service Level Agreement (SLA).

Custom Development: Source code, designs, and deliverables created specifically for you under a project agreement become your property upon full payment. The Company retains the right to use general methodologies and frameworks in future projects.

Pre-existing IP: Any intellectual property, tools, libraries, or frameworks created by or owned by the Company prior to the engagement remain the Company's exclusive property.

Third-Party Components: The deliverables may contain third-party components, open-source libraries, or licensed software. Your use must comply with their respective licenses.

Service Warranty: The Company warrants that services will be performed in a professional and workmanlike manner in accordance with industry standards. However, the Company does not warrant that the deliverables will be error-free or meet all your requirements.

No Other Warranties: Except as expressly stated, the Company disclaims all other warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Third-Party Services: The Company is not responsible for the performance, availability, or security of third-party services, APIs, hosting platforms, or cloud services used in the project.

Except for breaches of confidentiality, intellectual property infringement, or gross negligence, the Company's total liability shall not exceed the total amount paid for the project in question or RM 5,000, whichever is greater.

In no event shall the Company be liable for indirect, incidental, special, consequential, punitive, or lost profits damages, even if advised of the possibility of such damages.

Scope: The Company operates business messaging on the WhatsApp Business Platform (WhatsApp Business API) and on Meta platforms including Facebook Messenger and Instagram, both for its own customer communications and on behalf of clients as a technology provider. This section applies in addition to the rest of these Terms whenever you interact with us, or with a solution we build or operate, through any of those channels.

Meta Terms Apply: Your use of these channels is also governed by Meta's own terms, which you accept when you message us. These include the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy, the Meta Platform Terms and Meta Developer Policies. Where Meta's terms conflict with these Terms in respect of those channels, Meta's terms prevail.

Opt-In and Consent: We send WhatsApp messages only to recipients who have given prior opt-in consent through a clearly identified channel. Consent is specific to the business that collected it and is never sold, rented or transferred to a third party for their own messaging.

Opting Out: You may stop receiving messages at any time by replying STOP or UNSUBSCRIBE in the conversation, by blocking the number, or by emailing contact@stcompholdings.com. Opt-out requests are actioned within 24 hours and suppression is permanent unless you opt in again.

Message Types and Charges: Conversations may include service, utility, authentication and marketing messages, and may be delivered by automated systems including AI assistants. Meta charges the Company per conversation; we do not charge you for receiving messages, but your mobile network or data charges may apply.

Automated Assistants: Replies on these channels may be generated automatically. An automated reply is not advice, a quotation, a contract or a binding commitment of the Company, and nothing generated by an automated assistant varies clause 3 (Quotations and Contracts). You may request a human agent at any time.

Data Handling: Messages, phone numbers, profile names and related metadata are processed to deliver the service, are handled in accordance with our Privacy Policy and the Malaysian Personal Data Protection Act 2010, and are retained only as long as necessary for the purpose collected or as required by law. To request deletion of your data, email contact@stcompholdings.com.

Prohibited Use: You must not use these channels to send unlawful, abusive, fraudulent or infringing content, to impersonate any person or entity, or for any purpose prohibited by the WhatsApp Business Messaging Policy or Meta Community Standards.

Availability: The WhatsApp Business Platform and Meta platforms are third-party services. The Company is not responsible for outages, message delivery failures, rate limits, policy changes or account restrictions imposed by Meta, and clause 9 (Limitation of Liability) applies to any resulting loss.

Client Responsibilities: Where the Company configures or operates WhatsApp Business or Meta messaging for a client, the client remains the data controller and the sender of record. The client warrants that it holds valid opt-in consent for every recipient, that its message templates and content comply with Meta's policies, and it indemnifies the Company under clause 10 against any claim, penalty or account restriction arising from its content or its recipient list.

Either party may terminate a project agreement with written notice. Termination does not relieve payment obligations for work completed. Upon termination, deliverables completed to date will be provided, and ownership transfers upon receipt of final payment.

Governing Law: These terms are governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles.

Jurisdiction: Both parties irrevocably submit to the exclusive jurisdiction of the courts of Malaysia, specifically the courts of Selangor or Cyberjaya.

Dispute Resolution: Before initiating legal proceedings, the parties agree to attempt resolution through good faith negotiation. If negotiation fails, disputes may be escalated to mediation or arbitration as agreed by both parties.

The Company reserves the right to amend these terms at any time. Material changes will be posted with an updated effective date. If any provision is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.