ST Comp Holdings
ST Comp Holdings
SRM
Shopping Mall · SRM

The lift contractor's SLA is a document. Make it a measurement.

Cleaning, security, lifts, chillers and fire systems are bought as service levels and then managed on complaints. Every callout, response time and miss recorded turns that around.

See the expiry wallPick your industry
Supplier scoreRolling 90 days
76

At risk

Two documents expiring and price drifting above contract.

  • On-time, in-full82
  • Quality rejections91
  • Price against contract68
  • Documents current60

The board your procurement team opens on Monday.

Cleaning, security and lift contractors held to their SLA, with permits and insurance that never lapse.

Contractor performanceRolling 90 days · Live
ContractorServiceStatusSLA metNext action
Lift and escalator42 unitsPreferred98%Nothing due
Cleaning servicesCommon areaAt risk72%Notice issued
Security services24/7 mannedApproved96%Nothing due
Chiller maintenancePlant roomWatch84%Insurance expires 30d
Fire protectionStatutoryApproved100%Annual cert due
Landscaping, newExternalOnboarding—Prequalification

Nothing expires without warning.

Insurance, licences, permits and certifications are what make a supplier legal to buy from. Held as documents in a drawer they lapse quietly, and the first anyone knows is an audit finding or an uninsured contractor on your site.

  • Public liability insuranceCleaning contractor11 days
  • Food safety certificationSeafood wholesaler24 days
  • Wholesale licenceGenerics distributor46 days
  • Lift operating permitLift and escalator88 days
  • Workmen's compensationM&E subcontractor121 days
  • Device registrationCardiac devices164 days

A supplier whose document lapses stops being approved for the categories it covers, and orders to them are blocked rather than merely flagged.

How a supplier earns the next order.

Four steps and a loop, in this industry's terms. What is measured in step three is what the renewal is negotiated on.

  1. 1

    Register the scope

    What the contractor covers, which assets, at what SLA and what rates — held once and referenced by every job.

  2. 2

    Log the callout

    Reported, attended, rectified. Three timestamps are all an SLA needs to become a measurement.

  3. 3

    Watch the documents

    Permits, certification and insurance are chased ahead of expiry, because an uninsured contractor on site is the centre's problem.

  4. 4

    Tender on the record

    Renewal opens with the incumbent's measured performance in front of both parties.

What shopping mall procurement runs.

Cleaning, security and lift contractors held to their SLA, with permits and insurance that never lapse.

  • Contractor register

    Every service contractor with their scope, SLA, rates, contacts and the assets they are responsible for.

  • SLA measurement

    Response and rectification times recorded per callout against the times the contract promised, not against memory.

  • Permit and insurance expiry

    Statutory lift and escalator permits, fire certification, workmen's compensation and public liability held with their dates and chased before they lapse.

  • Callout and job history

    Every job against every asset, so a lift that keeps failing is visible as a pattern rather than as a series of separate annoyances.

  • Tender and renewal

    Tenders run and awarded on the measured record of the incumbent rather than on the relationship.

  • Contractor spend

    What the centre spends per contractor and per service line, across the year and against budget.

of contractors with current insurance
100%

of contractors with current insurance

median response, measured not promised
22min

median response, measured not promised

expired lift permits
0

expired lift permits

Targets the system is built to hit, not results measured at a named client.

The same SRM, built for the other five.

Each build scores what that industry actually buys, and holds the documents that industry is inspected on.

The rest of the platform, for shopping mall.

Three products on one data model and one vertical taxonomy. The industry you picked here is the industry you get there.

CRMEvery enquiry answered in seconds and written to a customer record.CRM for Shopping Mall
ERPStock, purchasing, costing and a month-end close that finishes.ERP for Shopping Mall

Shopping Mall SRM, answered.

The questions this industry's procurement team asks before anyone signs anything.

Three timestamps per callout — reported, attended, rectified — against the times the contract promised. That is enough to turn a service level from a document into a number both sides can see.

See it running on shopping mall suppliers.

Tell us who you buy from and what goes wrong when they let you down. We will show you the build that fits, with your own supply base in front of you.

Talk it throughStart a project